We know that you are concerned with how we deal with your personal
information. This privacy statement sets out our current policies and demonstrates our
and your continued access to or use of the Website will mean that you agree to the changes.
Purpose of the Data processing
We are required to maintain certain personal data about individuals
purposes of satisfying our operational and legal obligations. We recognize the importance of
lawful treatment of personal data as it helps to maintain confidence in our organization and to
efficient and successful outcomes when using this data.
We only use personal information as appropriate to provide you with
quality of service and security. For example, we may use the information collected from you to
identity and contact information. This information helps us improve our services and inform you
products, services or promotions that may be of interest to you.
Personal data may consist of data kept on paper, computer or other
electronic media; all of which is protected under the applicable personal data protection laws.
Principles of the Data processing
All data is:
- Fairly and lawfully processed;
- Processed for a lawful specified purpose;
- Processed in accordance with the individual’s (data subject’s) rights;
- Adequate, relevant and not excessive;
- Not kept for longer than necessary;
- Not transferred to other countries without adequate protection.
Personal Data We Collect
We may collect and process the following data about you:
- Information that you provide by filling in forms on our Website, in emails, by calls
- Up-to-date data about yourself, if you register your personal details for our service
- Details of your visits to our Website (including, but not limited to, traffic data, location
weblogs and other communication data, and the resources that you access).
The types of personal data that we may process, for instance,
information about current, past and prospective clients and customers, website visitors, etc.
have dealings. This information includes information required to communicate with you, including
name, mailing address, telephone number, email address, birth date and your location
We may also ask you for information when you report a problem with
Website. If you contact us, we may keep a record of that correspondence. We may also ask you to
surveys that we use for research purposes, although you do not have to respond to them.
You have choices about the data we collect. When you are asked to
personal data, you may decline. You also entitled to have the Soft-FX erase your personal data,
further dissemination of the data and potentially have third parties halt processing of the
withdrawal of consent do not affect the lawfulness of processing based on consent before its
However, if you choose not to provide data that is necessary to provide a service or feature or
withdraw the data that is still relevant to original purposes of processing, you may not be able
that service or feature.
The data we collect depends on the context of your interactions
Soft-FX, the choices you make, including your privacy settings, and the service and features you
small text files sent from the Web server to your computer.) Cookies used by us do not contain
personal information, nor do they contain account or password information. They merely allow the
recognize that a page request comes from someone who has already logged on.
We may share Website usage information about visitors to the
reputable advertising companies for targeting our Internet banner advertisements on this site
sites. For this purpose, pixel tags (also called clear gifs or web beacons) may be used to note
you've visited. The information collected by the advertising company through the use of these
is not personally identifiable.
To administer and improve our Website, we may use a third party to
and analyze usage and statistical volume information including page requests, form requests, and
cookies do not contain any personally identifiable information.
Reasons We share Personal Data
We share your personal data with your consent or as necessary to
any service you have requested. We also share data with Soft-FX affiliates and subsidiaries,
and service providers providing software, IT and other services in order to provide our services
We share data with third person and authorities if this is required by law, in respond to legal
to protect our clients, to maintain the security of our services and to protect the rights or
Our affiliates and partners
We may share information with affiliates and partners if the
required to provide the product or service you have requested, or to provide you with the
participate in the products or services our affiliates offer. We may also forge partnerships and
alliances, which may include joint marketing agreements, with other companies who offer
products and services that might be of value to our Customers. In order to ensure that these
services meet your needs and are delivered in a manner that is useful and relevant, we may share
information with partners, affiliates and alliances. This allows them to better understand the
are most relevant and useful to yourself. The use of your personal information is limited to the
identified in our relationship with the partner or affiliate.
Non-affiliated third parties
We do not sell, license, lease or otherwise disclose your personal
information to any third party for any reason, except as described below.
We reserve the right to disclose your personal information to third
when required to do so by law to regulatory, law enforcement or other government authorities. We
disclose your information as necessary to credit reporting or collection agencies. We may also
your information to non-affiliated third parties if it is necessary to protect the Soft-FX
To help us improve our services to you, we may engage another
help us to carry out certain internal functions such as account processing, fulfillment, client
client satisfaction surveys or other data collection activities relevant to our business. We may
provide a party with customer’s information from our database to help us to analyze and identify
customer’s needs and notify customers of product and service offerings. Use of the shared
strictly limited to the performance of the task we request and for no other purpose. All third
with which we share personal information are required to protect personal information in a
to the way we protect personal information. We use a variety of legal mechanisms, including
help insure your rights and protections.
Restriction of responsibility
If at any time you choose to purchase a product or service offered
another company, any personal information you share with that company will no longer be
have no control of the use or protection of information provided by you or collected by those
Whenever you elect to link to a co-branded Website or to a linked Website, you may be asked to
registration or other information. Please note that the information you are providing is going
Access to Personal Data
All individuals who are the subject of personal data held by us are
- ask what information we hold about them and why;
- ask how to gain access to it;
- be informed how to keep it up to date;
- have inaccurate personal data corrected or removed;
- to receive the personal data concerning them, which they have previously provided;
- prevent us from processing information or request that it is stopped if the processing of
likely to cause substantial, unwarranted damage or distress to the individual or anyone
- require us to ensure that no decision which significantly affects an individual is solely
automated process for the purposes of evaluating matters relating to him/her, such as
- be informed what we are doing to comply with our obligations under the applicable data
If you cannot access certain information and personal data
Soft-FX, you can always contact Soft-FX Services by using our contact form. We will respond to
access or delete your personal data within 30 days.
Security of Personal Data
We maintain strict security standards and procedures with a view to
preventing unauthorized access to your data by anyone, including our staff. We use leading
secure your data: hardware and software facilities. The hardware protection includes Cisco
products. The software protection tools include strict control mechanisms as follows: SSL 3, TLS
keys equal or larger than 2048-bit. All Soft-FX members, all our staff and third parties
them to provide support services, are required to observe our privacy standards and to allow us
them for compliance.
Where Personal Data is stores and processed
Personal data collected by Soft-FX may be stored and processed in
region or in any other country where Soft-FX or its affiliates, subsidiaries or service
facilities. Typically, the primary storage location is in the European Union, with a backup to
centers in another regions. The storage location(s) are chosen in order to operate efficiently,
performance, and to create redundancies in order to protect the data in the event of an outage
problem. We take steps to ensure that the data we collect under this privacy statement is
according to the provisions of this statement and the requirements of applicable law wherever
We transfer personal data from the European Economic Area to other
countries, some of which have not been determined by the European Commission to have an adequate
data protection. When we do, we use a variety of legal mechanisms, including contracts, to help
your rights and protections travel with your data.
Retention of Personal Data
Soft-FX retains personal data for as long as necessary to provide
services, or for other essential purposes such as complying with our legal obligations,
disputes, and enforcing our agreements. Because these needs can vary for different data types in
context of different products, actual retention periods can vary significantly. The criteria
determine the retention periods include, for instance:
- The period of data processing needed to provide the services. This
such things as maintaining and improving the performance of those services, keeping our
and maintaining appropriate business and financial records. This is the general rule that
the baseline for most data retention periods.
- The data subject's consent for a longer retention period. If so,
retain data in accordance with the consent.
- Soft-FX is subject to a legal, contractual, or similar obligation to
data. Mandatory data retention laws can be applied in the applicable
orders to preserve data relevant to an investigation, or data that must be retained for the
the websites and we will post a notice on our websites informing you of such changes. You agree
you to periodically check it, and to whom we disclose it. If you have any questions that this
statement does not address, please contact us
via our contact form.
If you have a privacy concern, complaint or a question, please
via our contact form or
203 519 8716
email to [email protected]
We will respond to questions or concerns within 30 days.
otherwise stated, Soft-FX Holdings Limited is a data controller for personal data we collect
services subject to this statement.